Privacy Policy

The type of personal information Concrete Fitness collects:

Concrete Fitness currently collects and processes the following information:

• Personal identifiers and contacts including name, email, phone number, date of birth.
• Booking, attendance and transaction history. Transaction history includes what the transaction was, the price paid, the method of payment and when the transaction took place. Concrete Fitness does not store your card details.
• Mandatory participant information provided by you during the registration process for classes.
• Correspondence via, for example, website contact form, email or Instagram Direct Messaging.

How Concrete Fitness gets the personal information and why:

Most of the personal information processed by Concrete Fitness is provided to us directly by you to run the classes. The information that you have given is used in order for Concrete Fitness to:

• Enable the purchase and booking of classes
• Contact someone in the event of an emergency
• Enable correspondence with people who have made an enquiry or booked or purchased classes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases Concrete Fitness relies on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Concrete Fitness at hello@concretefitness.co.uk
(b) Concrete Fitness has a legitimate interest.

How Concrete Fitness stores your personal information:

Your information is securely stored on electronic devices using the Gymcatch platform as well as email and messaging platforms.

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Concrete Fitness will retain information for as long as we deem it useful to be in contact with you or until you tell Concrete Fitness that you no longer wish for the information to be retained. Concrete Fitness will then dispose of your data by deleting it from Concrete Fitness systems.

Your data protection rights:

Under data protection law, you have rights including:

Enable correspondence with people who have made an enquiry or booked or purchased classes.

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Concrete Fitness at hello@concretefitness.co.uk if you wish to make a request.

How to complain:

If you have any concerns about Concrete Fitness’s use of your personal information, you can make a complaint to Concrete Fitness at hello@concretefitness.co.uk‍

You can also complain to the ICO if you are unhappy with how Concrete Fitness has used your data.

The ICO’s address is:
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Information Commissioner’s Office
Wycliffe House
Water Lane

Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk